Frequently Asked Questions
Quick answers to the most common questions about ordering, shipping, returns, and support.
How do I track my order?
Log in to your account and go to Orders to see real-time status updates. You can also use the order number from your confirmation email on the carrier's tracking website.
What is your return and refund policy?
We accept returns within 30 days of delivery for unopened items in original packaging. Contact [email protected] to initiate a return. Opened software licenses and digital goods are non-returnable.
Do you offer bulk or B2B discounts?
Yes — we offer volume pricing for business customers. Email [email protected] with your company name and estimated order volume and we will send you a custom quote.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal. Purchase orders (NET terms) are available for qualified business accounts — contact [email protected] for details.
How long does shipping take?
Most in-stock orders ship within 1–2 business days. Standard delivery takes 3–7 business days after shipment. Expedited shipping options are available at checkout.
Can I cancel or modify an order?
Orders can be cancelled or modified within 1 hour of placement. Contact [email protected] immediately with your order number. Once an order has shipped, cancellation is no longer possible.
Do you ship internationally?
We ship to US domestic addresses only at this time. We do not currently ship to US territories, APO/FPO addresses, or international destinations.
How do I contact support?
Email us at [email protected] or call during business hours (Monday–Friday, 9 am–5 pm MT). We aim to respond within one business day.
Still have questions?
Our support team is happy to help — reach us at [email protected].
Contact Support