Shipment Policy
Last updated: March 27, 2026
This Shipment Policy describes how Unixlaptops, LLC processes and ships orders. By placing an order, you agree to the terms set out in this policy.
Order Processing & Dispatch
2 Working Day Dispatch
Orders are dispatched within 2 working days of payment confirmation, subject to stock availability. Working days are Monday through Friday, excluding federal holidays.
Orders placed on weekends or federal holidays are processed the next working day. You will receive an order confirmation email immediately after purchase, and a separate shipping confirmation email with tracking information once your order is dispatched.
In the event of stock unavailability or processing delays, we will notify you by email within 1 working day and provide an updated dispatch estimate or offer a full refund.
Shipping Carriers
We ship via the following carriers, depending on package weight, size, and destination:
UPS
United Parcel Service — our primary carrier for domestic ground and express shipments.
FedEx
Federal Express — used for overnight, express, and certain large-item shipments.
AIT Worldwide
AIT Worldwide Logistics — used for large, heavy, or palletized freight shipments.
The carrier used for your specific order is determined at dispatch. You may not request a specific carrier, but you can indicate preferences by contacting us before order placement.
Delivery Estimates
5–7 Working Days Delivery
Standard domestic delivery typically takes 5–7 working days from the dispatch date. This is an estimate and not a guarantee; actual delivery may vary based on carrier capacity, weather, and destination.
| Service | Estimate | Notes |
|---|---|---|
| Standard Ground | 5–7 working days | Most orders; free on qualifying orders |
| Express (2-Day) | 2 working days | Available at checkout; additional cost |
| Overnight | Next working day | Contact us to arrange; subject to availability |
| Freight (Large Items) | 7–14 working days | Via AIT for heavy/palletized shipments |
Shipping Costs
- Free standard shipping on orders over $50 (contiguous US only).
- Shipping costs for orders under $50 are calculated at checkout based on weight and destination.
- Express and overnight shipping fees are shown at checkout.
- Freight shipping fees for large or heavy items are quoted separately; contact us for a quote.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your shipment directly on the carrier’s website (UPS, FedEx, or AIT). Tracking information may take up to 24 hours to become active after dispatch.
Delivery Address & Failed Deliveries
Please ensure your shipping address is accurate and complete when placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.
If a package is returned to us due to an undeliverable address or an unclaimed package at the carrier depot, we will contact you to arrange re-shipment. Re-shipment fees will apply. If re-shipment is declined, a refund may be issued minus original shipping costs.
Damaged or Lost Shipments
If your order arrives damaged, please document the damage with photographs and contact us within 48 hours of delivery at [email protected]. We will file a claim with the carrier and arrange for a replacement or refund as appropriate.
If tracking shows your package as delivered but you have not received it, please check with neighbors and your building’s mail room first. If still not found, contact us within 5 working days of the stated delivery date so we can initiate a carrier investigation.
International Shipping
At this time, we primarily serve customers in the contiguous United States. For inquiries about international or Alaska/Hawaii/Puerto Rico shipments, please contact us before placing your order. Additional shipping fees, duties, and import taxes may apply and are the customer’s responsibility.
Contact Us
For shipping inquiries, please reach our support team: