Refund Policy
Last updated: March 27, 2026
At Unixlaptops, LLC, we stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, we are here to help. Please read this policy carefully before initiating a return or cancellation.
Order Cancellation
3-Day Cancellation Window
You may cancel your order within 3 calendar days of placing it, provided the order has not yet been dispatched. Cancellations after dispatch are not permitted under this clause; please refer to the Return section below.
To cancel an order, contact us immediately at [email protected] or call +1 505-318-1321 with your order number. If the order has not shipped, we will cancel it and issue a full refund.
Returns
7-Day Return Window
We accept returns within 7 calendar days of the dispatch date (not the delivery date) for items that are unused, in original condition, and in their original packaging with all included accessories, manuals, and documentation.
Eligible Returns
- Items received damaged or defective.
- Items that significantly differ from their product description.
- Unopened items in their original, sealed packaging.
Non-Returnable Items
- Software (once the license key or seal has been opened or activated).
- Consumable items (batteries, toner cartridges, ink) that have been opened or used.
- Custom-configured or built-to-order systems.
- Items explicitly marked as “Final Sale” at time of purchase.
- Items returned without prior Return Merchandise Authorization (RMA).
Return Process
- Contact us at [email protected] within 7 days of dispatch, with your order number and reason for return.
- We will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number and return shipping instructions.
- Ship the item(s) back using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
- Once we receive and inspect the return, we will notify you of the approval or rejection of your refund.
Refunds
3–5 Working Days Processing Time
Approved refunds are processed within 3–5 working days of our receipt and inspection of the returned item. Refunds are issued to the original payment method.
Please note that your bank or card issuer may require additional time to credit the refund to your account. We will notify you by email once the refund has been processed on our end.
Partial refunds may be issued in cases where items are returned in a condition other than described above (e.g., opened packaging, missing accessories), at our sole discretion.
Original shipping charges are non-refundable unless the return is due to our error or a manufacturer defect.
Exchanges
We do not offer direct exchanges. If you need a different item, please return your original purchase (subject to the return policy above) and place a new order.
Warranty Claims
Many products we sell carry manufacturer warranties. If a product fails within the warranty period due to a manufacturing defect, you may be entitled to a warranty repair or replacement directly from the manufacturer. Contact us and we can help facilitate warranty claims.
Contact Us
For all return, cancellation, and refund inquiries, please contact our customer support team: